Frequently Asked Questions
How do I become a Vendor?
1) Click the Sign Up link. 2) Next submit your email address, username, and password. 3) Click the Create a New Listing, I'm a Seller button. 4) Read the rest of the below questions and answers for more information on setting up your account.
What can I sell on Cookeville.com's marketplace?
Cookeville.com is a regional ecommerce platform for local vendors to sell handmade goods and locally sourced products.
What does it cost to have a local storefront on Cookeville.com's marketplace?
It's free to signup and list products for sale. You keep 90% profit on every sale made. We only take a 10% commission to cover our expenses. We only get paid if you make money!
How d I get paid?
Every vendor will need to register for their own Stripe merchant account and connect it to their store front. Cookeville.com will payout the total revenue minus our commission on every sale to your Stripe account. Your stripe account will deposit the funds into your bank account.
What is Stripe?
To sell items on Cookeville.com, you will need to create a Stripe partner account. You can register as a individual/sole proprietor or a business. Depending on the account type you choose you will have different information Stripe will require you provide.
How do I set up the two factor authentication at Stripe?
Stripe has a QR code to scan with your smartphone. However if that doesn't work, there are small links underneath the QR code to set up a phone or email as your two factor authentication.
Why is Stipe is requesting a website to authenticate?
During the registration process Stripe has a required field for a website. If you have another ecommerce website, you can enter your domain or web address. Stripe states you can use a social media link, but that does not always work. If you do not have your own website, you can put https://cookeville.com in the field.
What information do I need to create a Stripe account?
1) You will need a valid email address. This will be your primary communication channel with Stripe for alerts, updates, and support. 2) This includes your legal business name, address, and taxpayer identification number (TIN or EIN in the US). Keeping this information consistent with official records is vital for tax reporting and compliance. If you are a individual / sole proprietor you can use your social security number. 3) Stripe need to connect your bank account to transfer your payments. If you can not find your financial institution by searching for it, you will need to manually enter your bank's routing number and your account number.
Shipping or local delivery?
You have multiple options to either ship your products or arrange local pickup/delivery. 1. You can create a USPS account and calculate the shipping cost based on the weight or dimensions. 2. Offer a fixed flat rate for shipping. 3. You can offer free shipping. 4. You can arrange local pickup or delivery.
How are refunds managed?
Each storefront is managed by independent vendors that will have their own refund policy on their product listing. Some may offer refund terms some may be all sales are final. Each vendor will be responsible for their own refund policy.
Need further assistance?
Email our support team at support@cookeville.freshdesk.com